JivoChat vs Reamaze
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Reamaze is customer service platform for modern businesses. Best suited for businesses needing traditional support channels with social media integration. Known for its comprehensive e-commerce integrations.
JivoChat ReamazeJivoChat and Reamaze both excel in multichannel customer support, but with different strengths. JivoChat emphasizes real-time chat and social media integration, while Reamaze focuses on unified inbox management and e-commerce specific features.
Both platforms understand that modern customer support requires seamless communication across multiple channels, but they approach this challenge with distinct philosophies and feature sets.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Reamaze. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Reamaze's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Reamaze offer?
Reamaze's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a per seat pricing model starting at From $29/seat/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do JivoChat and Reamaze compare on features?
JivoChat and Reamaze compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
JivoChat excels in real-time communication with features like visitor monitoring, proactive chat triggers, and seamless integration with Facebook Messenger, WhatsApp, and Telegram. Its mobile app ensures agents can respond instantly from anywhere.
Reamaze offers superior e-commerce integration with platforms like Shopify, WooCommerce, and Magento, providing order lookup, customer history, and purchase-based support context. Its automation capabilities include advanced workflows and AI-powered responses.
JivoChat's strength lies in immediate engagement and social platform connectivity, while Reamaze provides deeper customer context through e-commerce data integration and more sophisticated ticketing workflows.
How much do JivoChat and Reamaze cost?
JivoChat starts at From $28/seat/mo (per seat); Reamaze starts at From $29/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
JivoChat offers a free plan for up to 5 agents, with Professional plans starting at $19/agent/month. Enterprise features require higher-tier plans, but the basic functionality is accessible for small teams.
Reamaze starts at $15/agent/month for the Essential plan, with Pro at $25/agent/month and Plus at $45/agent/month. The pricing includes e-commerce integrations and advanced automation features from the start.
JivoChat's free tier provides excellent value for chat-focused teams, while Reamaze's pricing reflects its comprehensive feature set and e-commerce specialization.
JivoChat Pricing
Reamaze Pricing
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Reamaze's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
What are Reamaze's strengths and limitations?
Reamaze's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for businesses needing traditional support channels with social media integration. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Reamaze today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside JivoChat's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- User-friendly interface
- Good automation features
- Mobile app availability
- Social media integration
Limitations
- Per-user pricing gets expensive
- Limited messaging channel support
- No WhatsApp or Telegram integration
- Setup can be complex
JivoChat or Reamaze: which should you pick?
Pick JivoChat if your primary need maps to its standout capability and its pricing model works at your team size. Pick Reamaze if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose JivoChat if you prioritize real-time chat engagement, social media integration, and proactive customer outreach with strong mobile support. Choose Reamaze if you need advanced e-commerce integrations, sophisticated automation, and comprehensive multichannel inbox management.
When should you choose JivoChat or Reamaze?
Choose JivoChat if: Real-time chat engagement, social media support, and immediate customer interaction are your primary goals, especially with the benefit of a free tier for small teams.
Choose Reamaze if: You run an e-commerce business needing deep platform integration, advanced automation, and comprehensive customer context from purchase history.
For businesses seeking unified customer communication without the complexity of per-agent pricing, Converge at $49/month flat rate offers an alternative that combines multichannel support with predictable costs, regardless of team size.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Reamaze comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Reamaze is best for Businesses needing traditional support channels with social media integration. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Reamaze offers Comprehensive e-commerce integrations.
JivoChat starts at From $28/seat/mo. Reamaze starts at From $29/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Reamaze does not offer a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Reamaze pros: User-friendly interface; Good automation features. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Reamaze for Businesses needing traditional support channels with social media integration. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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