JivoChat vs Reamaze

JivoChat and Reamaze both excel in multichannel customer support, but with different strengths. JivoChat emphasizes real-time chat and social media integration, while Reamaze focuses on unified inbox management and e-commerce specific features.

Both platforms understand that modern customer support requires seamless communication across multiple channels, but they approach this challenge with distinct philosophies and feature sets.

JivoChat excels in real-time communication with features like visitor monitoring, proactive chat triggers, and seamless integration with Facebook Messenger, WhatsApp, and Telegram. Its mobile app ensures agents can respond instantly from anywhere.

Reamaze offers superior e-commerce integration with platforms like Shopify, WooCommerce, and Magento, providing order lookup, customer history, and purchase-based support context. Its automation capabilities include advanced workflows and AI-powered responses.

JivoChat's strength lies in immediate engagement and social platform connectivity, while Reamaze provides deeper customer context through e-commerce data integration and more sophisticated ticketing workflows.

JivoChat offers a free plan for up to 5 agents, with Professional plans starting at $19/agent/month. Enterprise features require higher-tier plans, but the basic functionality is accessible for small teams.

Reamaze starts at $15/agent/month for the Essential plan, with Pro at $25/agent/month and Plus at $45/agent/month. The pricing includes e-commerce integrations and advanced automation features from the start.

JivoChat's free tier provides excellent value for chat-focused teams, while Reamaze's pricing reflects its comprehensive feature set and e-commerce specialization.

Choose JivoChat if you prioritize real-time chat engagement, social media integration, and proactive customer outreach with strong mobile support. Choose Reamaze if you need advanced e-commerce integrations, sophisticated automation, and comprehensive multichannel inbox management.

Choose JivoChat if: Real-time chat engagement, social media support, and immediate customer interaction are your primary goals, especially with the benefit of a free tier for small teams.

Choose Reamaze if: You run an e-commerce business needing deep platform integration, advanced automation, and comprehensive customer context from purchase history.

For businesses seeking unified customer communication without the complexity of per-agent pricing, Converge at $49/month flat rate offers an alternative that combines multichannel support with predictable costs, regardless of team size.