JivoChat vs Missive

JivoChat and Missive both aim to unify customer communication, but with different focal points. JivoChat emphasizes real-time chat and social media engagement, while Missive positions itself as a collaborative inbox that combines email, chat, and team communication in one platform.

Both platforms recognize the need for centralized communication, but JivoChat focuses on customer-facing interactions while Missive emphasizes internal team collaboration alongside customer support.

JivoChat excels in real-time customer engagement with features like visitor monitoring, proactive chat triggers, and seamless integration across Facebook Messenger, WhatsApp, and Telegram. Its mobile app ensures instant response capabilities.

Missive offers a unique approach by combining customer support with team collaboration features like shared drafts, internal comments, and team chat alongside traditional support channels. Its email management includes advanced features like snoozing, scheduling, and collaborative composition.

JivoChat focuses purely on customer interaction optimization, while Missive provides a broader workspace that handles both customer communication and internal team coordination.

JivoChat offers a free plan for up to 5 agents, with Professional plans at $19/agent/month. The free tier includes basic chat functionality, making it accessible for small teams testing chat-based support.

Missive starts at $14/user/month for the Starter plan, with Productive at $24/user/month offering advanced features. The pricing reflects its dual nature as both a customer support and team collaboration tool.

JivoChat's free tier provides excellent value for chat-focused teams, while Missive's pricing covers both customer support and internal collaboration features.

Choose JivoChat if you prioritize real-time chat engagement, social media integration, and proactive customer outreach with strong mobile capabilities. Choose Missive if you need a unified workspace combining customer support with internal team collaboration and advanced email management.

Choose JivoChat if: Real-time chat engagement, social media support, and immediate customer interaction are your primary focus, especially with the advantage of a free tier for small teams.

Choose Missive if: You want to combine customer support with team collaboration in a unified workspace, and your team values advanced email management alongside chat capabilities.

For teams seeking dedicated customer communication without the complexity of combined collaboration tools, Converge at $49/month flat rate provides focused customer support functionality with predictable pricing that doesn't scale with team size like both JivoChat and Missive.