HubSpot Service Hub vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | JivoChat |
|---|---|---|
| Starting Price | From $90/seat/mo | From $19/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Small businesses needing affordable multi-channel chat |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.5/5 |
HubSpot Service Hub and JivoChat represent two distinct philosophies in customer support. HubSpot Service Hub is an enterprise-grade solution that integrates deeply with CRM and marketing automation, while JivoChat focuses on real-time communication across multiple channels.
The choice between these platforms often depends on whether you need comprehensive business automation or streamlined customer messaging capabilities.
Feature Comparison
HubSpot Service Hub excels in ticket management, knowledge base creation, and customer feedback collection with robust reporting dashboards. Its strength lies in connecting support data with sales and marketing insights.
JivoChat shines in live chat functionality, offering real-time visitor monitoring, proactive chat invitations, and seamless mobile app integration. It supports phone calls, social media messaging, and email within a unified interface.
HubSpot's automation workflows and custom properties provide deeper customization, while JivoChat's simplicity enables faster agent onboarding and immediate productivity.
Pricing Comparison
HubSpot Service Hub starts at $45/month for 2 users with basic features, scaling to $1,200/month for enterprise functionality. Additional users cost $45-120 each depending on the tier.
JivoChat offers more accessible pricing at $19/month per agent for professional features, with a free plan supporting up to 5 agents. This makes JivoChat significantly more cost-effective for smaller teams.
Consider implementation costs: HubSpot typically requires more setup time and training, while JivoChat can be deployed within hours.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose HubSpot Service Hub if you need advanced CRM integration, detailed analytics, and enterprise-level automation. Choose JivoChat if you prioritize real-time messaging, affordable pricing, and quick implementation.
Choose HubSpot Service Hub if: You need comprehensive CRM integration, advanced reporting, and have budget for enterprise features with dedicated implementation support.
Choose JivoChat if: You want immediate deployment, cost-effective per-agent pricing, and focus primarily on real-time customer communication.
For teams seeking a middle ground, consider Converge at $49/month flat rate - offering professional support features without per-agent fees or complex enterprise overhead.
Looking for more options? Browse all 750+ platform comparisons, or see all HubSpot Service Hub comparisons and all JivoChat comparisons.