Dixa vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Hiver |
|---|---|---|
| Starting Price | From $109/seat/mo | From $35/seat/mo |
| Best For | Contact centers needing voice and digital channels | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Unified agent experience across voice and digital | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2/5 | 4.6 |
Dixa positions itself as a conversational customer service platform with AI-powered automation, while Hiver transforms Gmail into a collaborative helpdesk. Both serve growing businesses but with fundamentally different philosophies.
Dixa emphasizes unified customer conversations across channels, whereas Hiver leverages familiar Gmail workflows for team collaboration on customer inquiries.
Feature Comparison
Dixa excels in conversation intelligence with AI-powered routing, sentiment analysis, and automated responses. Its unified agent workspace consolidates phone, email, chat, and social media interactions with advanced reporting capabilities.
Hiver focuses on Gmail integration, offering collision detection, shared templates, and basic automation within the familiar Gmail interface. It includes SLA tracking and simple analytics but lacks advanced AI features.
The key differentiator is complexity: Dixa provides enterprise-grade conversation management while Hiver keeps things simple with Gmail-centric workflows.
Pricing Comparison
Dixa starts at $39/agent/month for basic features, scaling to $79/agent/month for advanced AI and analytics. Enterprise pricing requires custom quotes.
Hiver begins at $15/agent/month for lite features, with full functionality at $39/agent/month. Both platforms charge per active agent, making team size a crucial cost factor.
For larger teams, Dixa's advanced features may justify higher costs, while smaller teams often find Hiver's Gmail-based approach more cost-effective.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose Dixa if you need advanced conversation routing, AI automation, and comprehensive analytics across multiple channels. Choose Hiver if your team prefers Gmail-based workflows and needs simple shared inbox management.
Choose Dixa if: You need AI-powered conversation routing, advanced analytics, and enterprise-scale customer service automation across multiple channels.
Choose Hiver if: Your team is Gmail-centric, prefers simple workflows, and needs basic shared inbox functionality without complex setup.
For teams seeking a middle ground, consider Converge at $49/month flat rate - offering modern customer communication features without per-agent pricing complexity.
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