Deskpro vs Trengo

Deskpro and Trengo represent two different philosophies in customer support software. Deskpro offers a traditional helpdesk approach with robust ticketing, while Trengo focuses on unified team communication across multiple channels.

With Deskpro's G2 rating of 4.3/5 and Trengo's 4.4/5, both platforms have proven track records, but serve different organizational needs and budgets.

Deskpro excels in traditional helpdesk functionality with advanced ticket management, knowledge base tools, and extensive customization options. Its workflow automation and reporting capabilities make it ideal for structured support operations.

Trengo takes a team-first approach, combining customer support with internal collaboration. Its unified inbox handles email, chat, WhatsApp, and social media, while built-in team chat keeps everyone aligned.

The key difference: Deskpro optimizes for ticket resolution efficiency, while Trengo optimizes for team communication and collaboration.

Deskpro's pricing ranges from $39-$99 per agent per month, making it cost-effective for smaller teams but expensive as you scale. Each agent needs their own license, and advanced features require higher tiers.

Trengo starts at $113/month with custom pricing for larger deployments. This flat-rate model becomes more economical for teams with 3+ agents, especially when you factor in Trengo's team collaboration features.

Choose Deskpro if you need comprehensive helpdesk features and can work within per-agent pricing. Choose Trengo if you prioritize team collaboration and prefer flat-rate pricing for larger teams.

Choose Deskpro if: You need advanced helpdesk features, have a small support team (1-2 agents), and prefer traditional ticket-based workflows.

Choose Trengo if: You want unified team communication, have 3+ team members, and value flat-rate pricing predictability.

Alternative: Consider Converge at $49/month flat rate for a balance of features and affordability without per-agent fees.