Birdeye vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Sendbird |
|---|---|---|
| Starting Price | From $299/mo | From $399/mo |
| Best For | Large enterprises needing comprehensive reputation management | Developers building custom in-app messaging experiences |
| Standout Feature | Advanced reputation monitoring and management | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.3 |
Birdeye and Sendbird target completely different aspects of customer communication. Birdeye focuses on reputation management and local business growth, while Sendbird provides chat and messaging APIs for developers building in-app communication features.
Birdeye serves local businesses needing to manage reviews and customer outreach, whereas Sendbird empowers developers to embed chat, voice, and video into mobile apps and websites.
Feature Comparison
Birdeye provides reputation management with automated review requests, social media monitoring, local SEO tools, and customer messaging. It includes webchat widgets, SMS campaigns, and survey tools designed for local businesses.
Sendbird offers chat SDKs and APIs for building messaging features into apps. It includes group chat, 1-on-1 messaging, push notifications, moderation tools, and voice/video calling capabilities for developers.
These platforms serve entirely different use cases: Birdeye helps businesses manage their online reputation, while Sendbird helps developers build communication features into their products.
Pricing Comparison
Birdeye costs $299-$599 per month per location, providing comprehensive reputation management but becoming expensive for multi-location businesses.
Sendbird offers a free tier for up to 100 monthly active users, then scales from $399-$999+ per month based on usage and features. Enterprise plans require custom pricing.
For local businesses, Birdeye provides better value with ready-to-use tools. For developers building chat features, Sendbird's usage-based pricing scales with product growth.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose Birdeye if you're a local business needing reputation management, review generation, and customer engagement tools. Choose Sendbird if you're a developer or product team building custom chat experiences into applications.
Choose Birdeye if: You're a local business, franchise, or service provider needing to actively manage online reviews, customer feedback, and local marketing.
Choose Sendbird if: You're building a mobile app, SaaS product, or website that needs custom chat, messaging, or video calling features.
For businesses seeking straightforward customer communication without development complexity, Converge offers a complete solution at $49/month with built-in chat, email, and messaging tools.
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