Textline vs Userlike

Textline and Userlike serve different segments of the customer communication market. Textline specializes in business SMS and text messaging solutions, while Userlike focuses on web-based live chat and messaging platforms.

The choice between them depends on whether your primary customer touchpoint is mobile messaging or website-based conversations.

Textline excels in SMS marketing, two-way business texting, and mobile-first customer engagement. It offers robust SMS automation, keyword campaigns, and integration with existing phone systems for seamless text communication.

Userlike dominates in website chat functionality with advanced visitor tracking, proactive chat invitations, and sophisticated chat routing. Its strength lies in converting website visitors into customers through real-time conversations.

The platforms serve complementary channels - Textline owns the mobile messaging space while Userlike rules website-based interactions.

Textline pricing starts around $50/month for basic SMS plans, with costs scaling based on message volume and advanced features like automation and integrations.

Userlike begins at $90/month for entry-level plans, with pricing based on agent seats and feature tiers rather than message volume, making it more predictable for chat-heavy operations.

Choose Textline if SMS and text messaging are central to your customer communication strategy. Choose Userlike if you need sophisticated web chat capabilities and website visitor engagement tools.

Choose Textline if: Your customers prefer SMS communication, you need mobile-first engagement, or you're running SMS marketing campaigns alongside customer support.

Choose Userlike if: Website visitors are your primary lead source and you want to maximize conversion through real-time chat engagement.

For businesses needing both SMS and web chat capabilities without managing multiple platforms, Converge offers unified messaging at $49/month flat rate - combining the best of both worlds in a single, affordable solution.