What's the difference between Tawk.to and Converge?

Tawk.to is Businesses needing free website live chat. Converge focuses on messaging-first customer support with native WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo integration. Tawk.to uses per-seat pricing starting at From $58/mo, while Converge offers flat $49/month pricing for up to 15 agents.

Is Tawk.to or Converge cheaper?

Converge is typically cheaper for teams. Tawk.to starts at From $58/mo per agent, so a 5-person team costs approximately $290/month. Converge is $49/month flat for up to 15 agents, regardless of team size.

Which has better messaging channel support: Tawk.to or Converge?

Converge has native support for WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo. Tawk.to has limited WhatsApp support and doesn't natively support Telegram. Converge is the only platform with native Zalo integration.

What are Tawk.to's main strengths and weaknesses?

Tawk.to's strengths include: Completely free; Up to 15 agents; Full-featured. Weaknesses include: Website chat only; No messaging platforms; Branding on free plan.

Should I choose Tawk.to or Converge?

Choose Tawk.to if you need Businesses needing free website live chat. Choose Converge if you primarily use messaging channels (WhatsApp, Telegram, etc.) and want predictable flat-rate pricing without per-seat costs. Converge is ideal for SMBs and messaging-first teams.

Tawk.to vs Converge

Converge Team

• Updated January 26, 2026

Side-by-side comparison for 2026

Feature	Tawk.to	Converge
Starting Price	From $58/mo	$49/mo flat
Pricing Model	Per-agent/seat	Up to 15 agents
WhatsApp	Limited	✓ Native
Telegram	✗	✓ Native
Zalo	✗	✓ Native (only platform)
G2 Rating	4.5/5	New

Tawk.to is a free live chat platform that offers up to 15 agents and full features at no cost. It's one of the most popular free options for website chat support.

Converge focuses on messaging platforms like WhatsApp, Telegram, and Messenger, offering a unified inbox for $49/month.

Feature Comparison

Tawk.to provides comprehensive website chat features for free. Live chat, ticketing, knowledge base, video chat, and screen sharing are all included. The platform supports up to 15 agents.

Converge supports WhatsApp, Telegram, Messenger, Instagram, Zalo, Discord, and an embeddable widget. It's designed for businesses where customers reach out through messaging apps.

The key difference is channel focus: Tawk.to is website-only while Converge is messaging-platform-focused.

Pricing Comparison

Tawk.to's core live chat is completely free with up to 15 agents, but limited to website chat only. For a professional setup with AI features, expect to pay: $29/month for branding removal plus $29/month for AI Assist Growth, totaling $58/month on annual billing. Monthly billing raises this to $78/month ($39 + $39). Higher AI tiers reach $99-399/month for increased message volumes.

Converge costs $49/month flat with up to 15 team members and includes all messaging channels (WhatsApp, Telegram, Messenger, Instagram, Zalo, Discord) plus an embeddable widget. While Tawk.to is unbeatable for free website-only chat, Converge costs less than Tawk.to's professional add-ons ($49 vs $58+) while offering multi-platform messaging that Tawk.to doesn't support.

Tawk.to Pros

✓ Completely free
✓ Up to 15 agents
✓ Full-featured
✓ Easy setup

Tawk.to Cons

✗ Website chat only
✗ No messaging platforms
✗ Branding on free plan
✗ Limited integrations

Verdict

Choose Tawk.to if you only need website live chat and want a free solution. Choose Converge if you need to support customers across messaging platforms.

Choose Tawk.to if: You only need website live chat, want a free solution, and don't need messaging platform support.

Choose Converge if: Your customers use WhatsApp, Telegram, Messenger, or other messaging platforms for support.

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