Smooch (Sunshine Conversations) vs Converge
Converge Team
Understanding how these platforms differ
Note: Smooch (Sunshine Conversations) and Converge serve different purposes. Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool, while Converge is a unified inbox for customer support across messaging platforms.
Smooch (Sunshine Conversations)
Messaging API Platform
Omnichannel messaging platform by Zendesk
- • Multi-channel messaging
- • WhatsApp Business API
- • Facebook Messenger
- • SMS integration
- • Web chat widget
Converge
Customer Support Platform
Unified inbox for WhatsApp, Telegram, Messenger, Discord & more
- ✓ Multi-channel unified inbox
- ✓ WhatsApp, Telegram, Messenger, Discord, Zalo
- ✓ Team collaboration tools
- ✓ $49/mo flat rate, up to 15 team members
- ✓ Unlimited conversations
About Smooch (Sunshine Conversations)
Smooch, now known as Sunshine Conversations by Zendesk, is an omnichannel messaging platform that enables businesses to communicate with customers across multiple channels. As part of the Zendesk ecosystem, it offers robust integration capabilities but comes with enterprise-level complexity and pricing.
Smooch (Sunshine Conversations) Pricing
Smooch (Sunshine Conversations) Strengths
- ✓ Strong Zendesk integration
- ✓ Good channel coverage
- ✓ Mature platform
- ✓ Enterprise-grade security
Smooch (Sunshine Conversations) Limitations
- ✗ Per-agent pricing gets expensive
- ✗ Complex setup process
- ✗ Limited customization options
- ✗ Requires Zendesk for full features
Looking for Customer Support Software?
Businesses using Smooch (Sunshine Conversations) for messaging APIs and communication infrastructure may also benefit from Converge for customer support. Converge provides a unified inbox for all your messaging channels at a flat $49/month.
- ✓ Unified inbox for WhatsApp, Telegram, Messenger, Discord, Zalo
- ✓ $49/month flat rate, up to 15 team members
- ✓ Unlimited conversations, no per-seat fees
Other Messaging API Platforms
Smooch (Sunshine Conversations) and Converge serve different use cases. This page is for informational purposes.