Zoho SalesIQ vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Zoho SalesIQ | Zendesk Chat |
|---|---|---|
| Starting Price | From $39/seat/mo | From $89/seat/mo |
| Best For | Zoho ecosystem users wanting integrated live chat and visitor tracking | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Deep Zoho CRM integration with lead scoring and visitor intelligence | Deep integration with Zendesk Support platform |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.2 |
Zoho SalesIQ (G2 4.4/5) and Zendesk Chat (G2 4.2/5) represent different approaches to customer engagement. SalesIQ emphasizes visitor intelligence and lead generation, while Zendesk Chat focuses on seamless integration with Zendesk's comprehensive support ecosystem.
Your choice depends on whether you need SalesIQ's advanced analytics and affordable pricing or Zendesk Chat's integration with the broader Zendesk platform for unified customer service.
Feature Comparison
Zoho SalesIQ excels in visitor intelligence with real-time tracking, behavioral analytics, lead scoring, and automated engagement triggers. It provides deep insights into visitor journeys and helps identify high-value prospects automatically.
Zendesk Chat integrates seamlessly with Zendesk Support, providing unified customer profiles and conversation history across all touchpoints. It offers robust routing, canned responses, and enterprise-grade security features.
While SalesIQ focuses on lead generation and visitor analytics, Zendesk Chat emphasizes support efficiency and integration with existing Zendesk workflows.
Pricing Comparison
Zoho SalesIQ offers exceptional value with free plans (up to 3 operators) and paid plans ranging up to $20 per operator monthly. This makes it highly accessible for small businesses and cost-effective for larger teams.
Zendesk Chat pricing ranges from free (limited features) to $59 per agent monthly for full functionality. The free plan is quite restrictive, and meaningful features require paid plans that are significantly more expensive than SalesIQ.
For teams needing full functionality, SalesIQ provides similar capabilities at a fraction of Zendesk Chat's cost, making it the clear winner for budget-conscious businesses.
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Zoho SalesIQ if you want comprehensive visitor tracking, lead scoring, and budget-friendly pricing. Choose Zendesk Chat if you're already using Zendesk products or need their enterprise-grade support infrastructure.
Choose Zoho SalesIQ if: You need comprehensive visitor analytics, lead scoring capabilities, and want the most cost-effective solution with generous free tier options.
Choose Zendesk Chat if: You're already invested in the Zendesk ecosystem, need enterprise-grade support features, and can justify the higher costs for seamless integration.
For businesses seeking middle-ground pricing without per-agent fees, Converge at $49/month flat rate offers predictable costs and scales efficiently as your team grows.
Looking for more options? Browse all 750+ platform comparisons, or see all Zoho SalesIQ comparisons and all Zendesk Chat comparisons.