Respond.io vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Tawk.to |
|---|---|---|
| Starting Price | From $199/mo | From $58/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | Businesses needing free website live chat |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.8/5 | 4.5/5 |
Respond.io ($79-$299/mo) and Tawk.to ($0-$1/hr) offer contrasting approaches to customer messaging - enterprise omnichannel platform versus accessible live chat solution.
Feature Comparison
Respond.io emphasizes advanced chatbot automation, omnichannel routing, and enterprise integrations. Tawk.to focuses on straightforward live chat with visitor tracking and basic support features.
Pricing Comparison
Tawk.to's free plan and minimal paid costs make it ideal for budget-conscious businesses. Respond.io's $79-$299/mo pricing targets enterprises needing sophisticated messaging workflows.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to provides unmatched value for basic live chat needs, while Respond.io delivers comprehensive omnichannel messaging for businesses requiring advanced automation and integrations.
Choose Tawk.to for affordable live chat or Respond.io for enterprise messaging automation. Consider Converge at $49/mo flat rate for comprehensive customer communication without complex pricing tiers.
Looking for more options? Browse all 750+ platform comparisons, or see all Respond.io comparisons and all Tawk.to comparisons.