Reamaze vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Reamaze | Zendesk Chat |
|---|---|---|
| Starting Price | From $49/seat/mo | From $89/seat/mo |
| Best For | Businesses needing traditional support channels with social media integration | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Comprehensive e-commerce integrations | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.2 |
Reamaze and Zendesk Chat represent different approaches to customer communication. Reamaze offers integrated helpdesk and live chat in one platform, while Zendesk Chat specializes purely in messaging and chat experiences with optional integration to Zendesk Suite.
Both platforms maintain similar G2 ratings - Reamaze at 4.3 and Zendesk Chat at 4.2 - but serve different organizational needs and integration requirements.
Feature Comparison
Reamaze combines helpdesk ticketing with live chat, social media monitoring, and basic automation. Its unified inbox handles email, chat, and social messages with shared team collaboration features.
Zendesk Chat excels in messaging with advanced chat routing, proactive triggers, and detailed visitor analytics. Its integration with Zendesk Support creates powerful workflows for existing Zendesk users.
While Reamaze offers broader functionality in one package, Zendesk Chat provides deeper chat specialization with superior customization options and enterprise-grade scalability.
Pricing Comparison
Reamaze pricing ranges from $15-$35/user/month, including both helpdesk and chat functionality. This integrated approach offers significant value for teams needing both capabilities.
Zendesk Chat spans $0-$59/agent/month, with a free tier for basic chat and premium features in higher tiers. However, full functionality often requires additional Zendesk products.
For a 8-person team, Reamaze costs $120-$280/month for complete functionality, while Zendesk Chat costs $0-$472/month but may need additional products for full helpdesk capabilities.
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Reamaze if you want integrated helpdesk and chat functionality in one affordable platform. Choose Zendesk Chat if you need specialized chat capabilities or plan to use the broader Zendesk ecosystem.
Choose Reamaze if: You need integrated customer support with helpdesk, chat, and social media management in one affordable platform.
Choose Zendesk Chat if: You prioritize advanced chat functionality and plan to integrate with other Zendesk products or need enterprise-scale messaging.
For teams seeking simple, effective customer communication without complex integrations, Converge provides essential support features at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Reamaze comparisons and all Zendesk Chat comparisons.