Reamaze vs Smooch (Sunshine Conversations)

Reamaze and Smooch (Sunshine Conversations) represent two different philosophies in customer support. Reamaze offers a comprehensive helpdesk solution with built-in live chat and knowledge base features, while Smooch specializes in conversational messaging across multiple channels.

With Reamaze's G2 rating of 4.3/5 and Smooch's 4.2/5, both platforms have proven track records, but serve different business needs and team structures.

Reamaze excels as a traditional helpdesk with email ticketing, live chat widgets, and FAQ management built into one platform. Its strength lies in providing everything small to medium teams need without requiring technical integration work.

Smooch (Sunshine Conversations) focuses on conversational messaging with robust APIs for WhatsApp, Facebook Messenger, SMS, and custom channels. It's designed for developers who want to build custom messaging experiences rather than use pre-built widgets.

The fundamental difference: Reamaze is a complete helpdesk solution, while Smooch is a messaging infrastructure platform that requires more technical setup but offers greater customization.

Reamaze's pricing starts at $15/user/month for the Start plan, scaling to $35/user/month for Pro with advanced features like custom branding and priority support. This per-user model works well for smaller teams.

Smooch's pricing ranges from $19-$99/agent/month depending on message volume and channel requirements. Enterprise features like WhatsApp Business API access and advanced analytics push costs toward the higher end.

For a 5-person team, Reamaze costs $75-$175/month while Smooch runs $95-$495/month, making Reamaze significantly more affordable for traditional support teams.

Choose Reamaze if you want an all-in-one helpdesk with integrated live chat starting at $15/user/month. Choose Smooch if you need advanced conversational messaging APIs and can justify $19-$99/agent/month for enterprise-grade messaging infrastructure.

Choose Reamaze if: You need a complete helpdesk solution with live chat, email ticketing, and knowledge base features at $15-$35/user/month.

Choose Smooch if: You're building custom messaging experiences and need enterprise-grade conversational APIs across multiple channels.

For teams seeking a simpler alternative, Converge offers up to 15 agents and channels for a flat $49/month, eliminating per-user pricing complexity entirely.