Reamaze vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Reamaze | Respond.io |
|---|---|---|
| Starting Price | From $49/seat/mo | From $199/mo |
| Best For | Businesses needing traditional support channels with social media integration | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Comprehensive e-commerce integrations | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.8/5 |
Reamaze and Respond.io represent two different philosophies in customer support software. Reamaze offers a straightforward helpdesk solution with strong e-commerce integrations, while Respond.io focuses on conversational marketing and omnichannel messaging.
With Reamaze's per-user pricing starting at $15/month and Respond.io's team-based plans beginning at $79/month, the cost structure alone reveals their different target markets.
Feature Comparison
Reamaze excels in traditional helpdesk functionality with email, live chat, and social media support. Its Shopify integration automatically pulls order data, making it ideal for e-commerce businesses. The platform includes basic automation and a knowledge base builder.
Respond.io stands out with its WhatsApp Business API integration, Instagram DM support, and sophisticated workflow automation. It offers broadcast messaging, chatbot builders, and advanced contact segmentation that Reamaze lacks.
For reporting, Respond.io provides more detailed analytics and conversation insights, while Reamaze focuses on standard support metrics like response times and ticket volume.
Pricing Comparison
Reamaze uses traditional per-agent pricing: $15/month for Core, $25 for Pro, and $35 for Enterprise per user. This makes it cost-effective for smaller teams but expensive as you scale.
Respond.io charges per team: $79/month for up to 5 users, $165 for up to 10 users, and $299 for up to 25 users. While initially more expensive, it becomes economical for larger teams. However, WhatsApp Business API and advanced features require higher-tier plans.
For a 3-person team, Reamaze costs $45-105/month while Respond.io costs $79/month, making Respond.io competitive for small teams needing its specific features.
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose Reamaze if you need affordable per-agent pricing with solid e-commerce features and don't require advanced automation. Choose Respond.io if you prioritize WhatsApp Business API, advanced workflows, and can justify the higher cost for comprehensive omnichannel capabilities.
Choose Reamaze if: You run an e-commerce business needing Shopify integration, prefer per-agent pricing, and want a simple helpdesk without complex automation requirements.
Choose Respond.io if: WhatsApp Business API is crucial, you need advanced workflow automation, or you have a larger team that makes their pricing more economical.
Consider Converge at $49/month flat rate if you want predictable pricing without per-agent fees and need a balance of essential features without the complexity of either platform.
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