Olark vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Olark | Userlike |
|---|---|---|
| Starting Price | From $29/seat/mo | From $90/mo |
| Best For | Small to medium businesses needing basic live chat | European companies requiring GDPR compliance |
| Standout Feature | Visitor insights and chat targeting | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.3 |
Olark and Userlike both provide live chat solutions but cater to different business needs. Olark emphasizes simplicity and ease of use, while Userlike focuses on multi-channel messaging with a strong emphasis on European data privacy standards.
The choice between these platforms often depends on your geographic location, privacy requirements, and preferred communication channels.
Feature Comparison
Olark provides focused live chat functionality with real-time visitor monitoring, chat transcripts, automated greetings, and extensive widget customization. It integrates well with popular CRM and helpdesk tools.
Userlike offers omnichannel messaging supporting website chat, WhatsApp Business, Facebook Messenger, and SMS. It includes advanced features like video calls, file sharing, and comprehensive analytics dashboards.
Olark excels in chat-specific features and ease of use, while Userlike provides broader communication channel coverage with strong privacy protections.
Pricing Comparison
Olark pricing starts at $29/agent/month for their standard plan, with a free tier allowing up to 20 chats monthly. Their pricing is transparent with no hidden fees.
Userlike offers tiered pricing starting at €90/month for up to 4 operators, scaling to €720/month for unlimited operators. They also provide a free plan with basic features for small teams.
Olark may be more cost-effective for small teams, while Userlike's pricing can be advantageous for larger teams needing multi-channel support.
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Olark if you need straightforward live chat with excellent customization and US-based hosting. Choose Userlike if you require GDPR compliance, multi-channel messaging, and European data hosting.
Choose Olark if: You want simple, reliable live chat with excellent customization options and don't need extensive multi-channel capabilities.
Choose Userlike if: You need GDPR-compliant multi-channel messaging, European data hosting, and advanced communication features like video calls.
For a cost-effective alternative that combines simplicity with powerful features, consider Converge at $49/month flat rate - providing comprehensive chat functionality without complex per-agent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Olark comparisons and all Userlike comparisons.