Olark vs Converge

Olark is a traditional live chat solution that focuses on website visitor engagement and basic customer support. While it offers solid chat functionality, it lacks the multi-channel approach that modern businesses need.

Olark provides standard live chat features including visitor tracking, chat transcripts, and basic automation. However, it's limited to website chat only - no WhatsApp, Telegram, or social media integration. The visitor insights feature is useful, but the overall feature set feels dated compared to modern omnichannel solutions.

Olark's Standard plan costs $29/seat/month. For a 3-agent team, this totals $87/month. For a 5-agent team, the cost rises to $145/month. Optional PowerUp add-ons like visitor cobrowsing ($99/month) and live chat translation ($29/month) add additional monthly costs.

Converge offers flat $49/month pricing with up to 15 team members. Whether your team has 3 agents or 15, the price remains the same—providing cost predictability as your support team grows.

Olark is suitable for businesses that only need website chat, but falls short for companies requiring multi-channel communication. At $29/seat monthly, costs scale quickly compared to Converge's flat $49/month pricing with up to 15 team members.

While Olark works for basic website chat needs, Converge provides better value and modern multi-channel capabilities that Olark simply cannot match. For businesses serious about customer communication, Converge is the clear choice.