Missive vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Missive | Sendbird |
|---|---|---|
| Starting Price | From $24/seat/mo | From $399/mo |
| Best For | Teams needing collaborative email management with basic chat features | Developers building custom in-app messaging experiences |
| Standout Feature | Seamless team collaboration on email conversations | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.7 | 4.3 |
Missive and Sendbird serve different communication needs - Missive as a collaborative email platform and Sendbird as a chat API and messaging infrastructure. While both handle customer communications, their approaches and target audiences differ significantly.
Missive excels at team email management with shared inboxes, while Sendbird provides developers with chat SDKs and messaging APIs for building custom communication experiences.
Feature Comparison
Missive focuses on email collaboration with features like shared inboxes, internal comments, and team assignments. It integrates well with existing email workflows while adding collaboration layers.
Sendbird provides chat APIs, SDKs, and messaging infrastructure for developers. It offers real-time messaging, voice/video calling APIs, and moderation tools for building custom communication apps.
The platforms serve fundamentally different use cases - Missive for email team management versus Sendbird for custom messaging development.
Pricing Comparison
Missive charges $14-$24 per user monthly, making it straightforward for teams to budget based on headcount. This includes all collaboration features without usage limits.
Sendbird offers a free tier but scales from free to $999+ monthly based on monthly active users and features needed. Enterprise features and higher usage volumes can significantly increase costs.
For small teams managing email, Missive's per-user pricing is predictable. For apps with many end users, Sendbird's MAU-based pricing can become expensive quickly.
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose Missive if you need collaborative email management with shared inboxes and team coordination features. Choose Sendbird if you're building custom chat experiences and need messaging infrastructure APIs.
Choose Missive if: You need team email collaboration, shared inbox management, and predictable per-user pricing for internal teams.
Choose Sendbird if: You're developing custom chat applications and need messaging APIs, SDKs, and scalable infrastructure.
For teams seeking a simpler alternative to both, Converge offers unified customer communication at $49/month flat rate, combining email management with customer support features without per-user fees or complex API pricing.
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