Mevrik vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Mevrik | Trengo |
|---|---|---|
| Starting Price | From $49/seat/mo | From $299/mo |
| Best For | Enterprise teams needing AI-powered omnichannel support with translation | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | AI translation and sentiment analysis for global support teams | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.4/5 |
Mevrik and Trengo are both comprehensive customer support platforms with different regional focuses and feature strengths. Mevrik emphasizes AI-powered capabilities with sentiment analysis, while Trengo offers European-focused omnichannel support with strong team collaboration features.
Mevrik has a slightly higher G2 rating (4.5/5) compared to Trengo (4.4/5), but both platforms serve enterprise clients with robust functionality.
Feature Comparison
Mevrik excels in AI-powered features including automatic translation, sentiment analysis, and intelligent routing. It provides sophisticated analytics and reporting capabilities with comprehensive omnichannel support.
Trengo focuses on team collaboration and European market needs, offering strong omnichannel capabilities with excellent team management features. It provides good integration options and workflow automation tailored for European businesses.
The choice depends on whether you prioritize AI capabilities (Mevrik) or team collaboration with European focus (Trengo).
Pricing Comparison
Mevrik's pricing ranges from $37-$116 per user per month, providing AI-powered features across different tiers with comprehensive functionality included.
Trengo offers pricing from $113 to custom enterprise rates, positioning itself as a premium European solution with advanced team collaboration features.
Both platforms represent significant investments, with Trengo's higher starting price reflecting its focus on premium European market positioning.
Mevrik
Pros
- ✓ Comprehensive AI features including translation
- ✓ Good WhatsApp and Telegram support
- ✓ Sentiment analysis for prioritization
Cons
- ✗ Per-user pricing can be expensive
- ✗ Complex feature set for small teams
- ✗ Limited G2 reviews for assessment
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Mevrik if you need advanced AI features and sentiment analysis capabilities. Choose Trengo if you're based in Europe and prioritize team collaboration with strong omnichannel support.
Choose Mevrik if: You need AI-powered support capabilities with sentiment analysis and translation features, regardless of geographic location.
Choose Trengo if: You're based in Europe and prioritize team collaboration features with strong omnichannel support tailored for European business practices.
Alternative consideration: Converge offers up to 15 agents for a flat $49/month, providing modern customer support capabilities without the geographic limitations or per-agent cost escalation of specialized platforms.
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