LiveChat vs Tidio
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Tidio |
|---|---|---|
| Starting Price | From $49/seat/mo | From $98/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Small ecommerce businesses on Shopify needing live chat and basic automation |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Lyro AI chatbot with strong ecommerce query resolution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.7/5 |
LiveChat and Tidio represent different generations of customer support software. LiveChat, an established player with enterprise-grade features, competes against Tidio's modern, freemium approach that prioritizes ease of use and quick deployment.
While both maintain strong G2 ratings (LiveChat 4.5/5, Tidio 4.7/5), their pricing models and feature philosophies create clear distinctions for different business needs.
Feature Comparison
LiveChat delivers enterprise-grade reliability with advanced routing, detailed analytics, and robust API capabilities. Its strength lies in handling high-volume support operations with sophisticated agent management and performance tracking.
Tidio focuses on modern user experience with intuitive chatbot builders, visual automation flows, and seamless multichannel integration. It excels at converting visitors through smart targeting and behavioral triggers.
LiveChat's reporting is more comprehensive for enterprise needs, while Tidio's automation tools are more accessible for non-technical users.
Pricing Comparison
The cost difference is significant: LiveChat charges $20-$149 per agent monthly, while Tidio offers up to 15 agents across all paid plans ($0-$749 monthly total).
For a 5-agent team, LiveChat costs $100-$745 monthly, potentially matching Tidio's highest tier while limiting team size. Tidio's model allows unlimited growth without per-seat penalties.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Verdict
Choose LiveChat if you need enterprise reliability, advanced reporting, and can justify $20+ per agent for proven performance. Choose Tidio if you want modern UX, up to 15 agents, and prefer to pay for features rather than seats.
Choose LiveChat if: You're an enterprise needing proven reliability, advanced analytics, and can budget $20+ per agent for comprehensive support features.
Choose Tidio if: You want unlimited team growth, modern automation tools, and prefer feature-based pricing over per-agent costs.
For businesses seeking enterprise features without per-agent pricing, Converge offers a compelling alternative at $49/month flat rate with unlimited users and full feature access.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Tidio comparisons.