LiveChat vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Olark |
|---|---|---|
| Starting Price | From $49/seat/mo | From $29/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Small to medium businesses needing basic live chat |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.2 |
LiveChat and Olark represent two different philosophies in customer support software. LiveChat offers a comprehensive platform with advanced features and integrations, while Olark focuses on simplicity and ease of use for smaller teams.
With LiveChat's G2 rating of 4.5/5 compared to Olark's 4.2/5, both platforms have proven track records, but their pricing structures and feature sets cater to different business needs.
Feature Comparison
LiveChat excels in automation capabilities with advanced chatbots, detailed analytics, and over 200 integrations including CRM systems, e-commerce platforms, and marketing tools.
Olark takes a minimalist approach, focusing on core live chat functionality with basic visitor tracking, automated messages, and essential reporting features that don't overwhelm smaller teams.
LiveChat's mobile apps are more feature-rich, while Olark's mobile experience prioritizes simplicity and quick response times over advanced functionality.
Pricing Comparison
LiveChat's pricing ranges from $20-$149 per agent per month, making it expensive for larger teams but offering significant value through advanced features and automation capabilities.
Olark's simpler pricing at $29-$39 per seat per month provides better cost predictability, especially for teams that need basic live chat without premium features.
For teams under 5 agents, the cost difference is minimal, but Olark becomes significantly more economical for larger support teams that don't require LiveChat's advanced automation.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose LiveChat if you need advanced automation, extensive integrations, and don't mind paying premium prices for comprehensive features. Choose Olark if you prefer straightforward live chat functionality at a more predictable cost structure.
Choose LiveChat if: You need advanced chatbots, extensive integrations, detailed analytics, and have budget for premium features that can scale with enterprise needs.
Choose Olark if: You want straightforward live chat functionality, prefer predictable per-seat pricing, and value simplicity over advanced automation features.
For teams seeking a middle ground with flat-rate pricing, consider Converge at $49/month, which offers modern live chat features without per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Olark comparisons.