LiveAgent vs Tidio
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Tidio |
|---|---|---|
| Starting Price | From $49/seat/mo | From $98/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Small ecommerce businesses on Shopify needing live chat and basic automation |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Lyro AI chatbot with strong ecommerce query resolution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.7/5 |
LiveAgent and Tidio represent fundamentally different philosophies in customer support. LiveAgent ($0-$69/agent, G2 4.5) is a comprehensive helpdesk platform built for traditional multi-channel support teams, while Tidio ($0-$749/mo, G2 4.7) focuses on modern conversational commerce with AI-powered chat for ecommerce businesses.
Feature Comparison
Multi-Channel Support
LiveAgent excels with native phone support, advanced email management, social media integration, and comprehensive ticketing across all channels. It offers call routing, IVR, and detailed call analytics.
Tidio focuses primarily on live chat and messaging with limited email support and no phone capabilities. However, it provides superior chat experience with real-time visitor tracking and proactive messaging.
Automation & AI
LiveAgent provides rule-based automation for ticket routing and SLA management. Tidio offers Lyro AI chatbot with natural language processing, automated responses, and intelligent conversation routing to human agents.
Ecommerce Integration
LiveAgent has basic ecommerce integrations. Tidio specializes in ecommerce with native Shopify integration, abandoned cart recovery, product recommendations, and sales-focused chat widgets.
Pricing Comparison
Cost Structure Comparison
- LiveAgent: $0-$69 per agent/month - scales linearly with team size
- Tidio: $0-$749/month flat rate - includes up to 15 agents but conversation limits
LiveAgent's per-agent model becomes expensive for larger teams but offers predictable feature access. Tidio's flat pricing benefits small teams but creates conversation bottlenecks and steep tier jumps ($29→$59→$749).
Hidden Costs
LiveAgent charges extra for phone minutes and advanced features. Tidio limits conversations per month, potentially requiring expensive upgrades during busy periods.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Verdict
Choose LiveAgent if you need enterprise-grade helpdesk features, phone support, advanced ticketing workflows, and can justify per-agent costs for comprehensive functionality. Choose Tidio if you're an ecommerce business prioritizing live chat, AI automation, and modern customer engagement with predictable flat-rate pricing.
LiveAgent serves traditional support teams needing comprehensive helpdesk functionality, while Tidio excels for ecommerce businesses focused on conversational sales and support.
For growing teams seeking up to 15 agents and conversations without per-seat restrictions, Converge at $49/month flat rate provides scalable customer support that grows with your business, not your headcount.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Tidio comparisons.