LiveAgent vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Sendbird |
|---|---|---|
| Starting Price | From $49/seat/mo | From $399/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Developers building custom in-app messaging experiences |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.3 |
LiveAgent provides a complete customer support suite with ticketing, live chat, and phone support in one platform. Sendbird specializes in in-app messaging and chat APIs, focusing on developer-friendly communication infrastructure for mobile and web applications.
These platforms serve different markets - LiveAgent for traditional customer support teams and Sendbird for developers building custom messaging experiences into their applications.
Feature Comparison
LiveAgent offers complete helpdesk functionality including automated ticket routing, SLA management, customer satisfaction surveys, and built-in knowledge base. It provides social media monitoring, forum integration, and comprehensive reporting dashboards.
Sendbird delivers powerful chat APIs with features like message threading, file sharing, push notifications, and moderation tools. It includes video calling capabilities, chat translation, and advanced user management with roles and permissions.
LiveAgent excels in traditional support workflows and agent productivity, while Sendbird dominates in modern messaging experiences and developer flexibility for custom implementations.
Pricing Comparison
LiveAgent uses straightforward per-agent pricing from $15/month for basic plans to $39/month for advanced features, with no hidden usage fees or API call limits for standard support operations.
Sendbird operates on a usage-based model starting at $399/month for up to 5,000 monthly active users, with additional charges for peak concurrent connections, message volume, and premium features like video calling.
LiveAgent offers predictable costs for support teams, while Sendbird's pricing scales with user engagement and can become expensive for high-volume messaging applications.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose LiveAgent for ready-to-use customer support operations with comprehensive helpdesk features. Choose Sendbird if you're building custom in-app messaging experiences and need flexible chat APIs with extensive customization options.
Choose LiveAgent if: You need a complete customer support solution with traditional helpdesk features, agent management tools, and predictable per-agent pricing for support operations.
Choose Sendbird if: You're developing applications that require custom messaging experiences, need flexible chat APIs, and have the technical resources to implement and maintain custom integrations.
For businesses wanting modern messaging capabilities without the complexity of API integration or usage-based pricing, Converge provides an excellent middle ground at $49/month with powerful communication features and simple flat-rate pricing.
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