JivoChat vs Mevrik
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Mevrik |
|---|---|---|
| Starting Price | From $19/seat/mo | From $49/seat/mo |
| Best For | Small businesses needing affordable multi-channel chat | Enterprise teams needing AI-powered omnichannel support with translation |
| Standout Feature | Affordable multi-channel support including WhatsApp and Telegram | AI translation and sentiment analysis for global support teams |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.5/5 |
JivoChat and Mevrik serve different segments of the customer support market. JivoChat offers a free live chat solution with basic omnichannel capabilities, while Mevrik provides premium AI-powered support with advanced analytics and sentiment analysis.
Both platforms have identical G2 ratings (4.5/5), but their feature complexity and pricing models target different business needs.
Feature Comparison
JivoChat provides straightforward omnichannel support with live chat, phone, email, and social media integration. It offers a clean interface and basic automation features that are easy to set up and use.
Mevrik delivers sophisticated AI-powered capabilities including sentiment analysis, automatic translation, and intelligent routing. It provides comprehensive analytics and reporting with advanced omnichannel support features.
The choice depends on whether you need simple omnichannel functionality (JivoChat) or advanced AI-driven support capabilities (Mevrik).
Pricing Comparison
JivoChat offers pricing from $0 to custom enterprise rates, with a free tier that provides basic live chat functionality and affordable paid plans for additional features.
Mevrik's pricing ranges from $37-$116 per user per month, representing a premium investment for AI-powered features and enterprise-grade functionality.
JivoChat provides better value for basic omnichannel needs, while Mevrik justifies its higher cost with advanced AI capabilities.
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Mevrik
Pros
- ✓ Comprehensive AI features including translation
- ✓ Good WhatsApp and Telegram support
- ✓ Sentiment analysis for prioritization
Cons
- ✗ Per-user pricing can be expensive
- ✗ Complex feature set for small teams
- ✗ Limited G2 reviews for assessment
Verdict
Choose JivoChat if you need a simple, cost-effective omnichannel solution with basic functionality. Choose Mevrik if you require advanced AI features and comprehensive analytics capabilities.
Choose JivoChat if: You need simple omnichannel support with basic automation and want to keep costs low while maintaining good functionality.
Choose Mevrik if: You require advanced AI features like sentiment analysis and translation, with comprehensive analytics and reporting capabilities.
Alternative consideration: Converge offers up to 15 agents for a flat $49/month, providing a balance between JivoChat's simplicity and Mevrik's advanced features without per-agent cost scaling.
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