HubSpot Service Hub vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Zendesk Chat |
|---|---|---|
| Starting Price | From $90/seat/mo | From $89/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Deep integration with Zendesk Support platform |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.2 |
HubSpot Service Hub ($0-$130/agent) and Zendesk Chat ($0-$59/agent) represent different support philosophies - comprehensive CRM integration versus specialized live chat excellence.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and deep CRM integration with marketing automation. Zendesk Chat specializes in live chat with advanced visitor tracking, proactive messaging, and seamless Zendesk Support integration.
Pricing Comparison
HubSpot's $0-$130/agent pricing includes free starter options but scales with CRM features. Zendesk Chat's $0-$59/agent range offers competitive live chat pricing with free basic plans and reasonable scaling.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
HubSpot Service Hub provides superior CRM integration and all-in-one capabilities, while Zendesk Chat excels in pure live chat functionality with robust visitor analytics.
Choose HubSpot Service Hub for comprehensive CRM-integrated support or Zendesk Chat for specialized live chat excellence. Consider Converge at $49/mo flat rate for unified communication without per-agent complexity.
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