HubSpot Service Hub vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Tawk.to |
|---|---|---|
| Starting Price | From $90/seat/mo | From $58/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Businesses needing free website live chat |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.5/5 |
HubSpot Service Hub ($0-$130/agent) and Tawk.to ($0-$1/hr) represent different scales of customer service - comprehensive CRM-integrated support versus simple live chat solutions.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and deep CRM integration. Tawk.to focuses on simple live chat implementation with basic visitor monitoring and chat routing.
Pricing Comparison
Tawk.to's free plan and $1/hr support make it extremely cost-effective for small businesses. HubSpot's $0-$130/agent pricing scales with advanced features and CRM integration needs.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value for basic live chat needs, while HubSpot Service Hub provides comprehensive CRM integration and advanced automation for growing businesses.
Choose Tawk.to for budget-friendly live chat or HubSpot Service Hub for CRM-integrated customer service. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all HubSpot Service Hub comparisons and all Tawk.to comparisons.