HubSpot Service Hub vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Respond.io |
|---|---|---|
| Starting Price | From $90/seat/mo | From $199/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.8/5 |
HubSpot Service Hub ($0-$130/agent) and Respond.io ($79-$299/mo) offer different approaches to customer service - comprehensive CRM-integrated support versus omnichannel messaging automation.
Feature Comparison
HubSpot Service Hub provides ticketing, knowledge base, customer feedback, and deep CRM integration. Respond.io specializes in omnichannel messaging with WhatsApp Business API, Instagram, and advanced automation workflows.
Pricing Comparison
HubSpot's per-agent pricing ($0-$130) scales with team size, while Respond.io's flat monthly rates ($79-$299) offer predictable costs for messaging-focused teams regardless of agent count.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
HubSpot Service Hub excels for businesses needing CRM integration and traditional ticketing, while Respond.io dominates in omnichannel messaging and WhatsApp Business automation.
Choose HubSpot Service Hub for CRM-integrated customer service or Respond.io for omnichannel messaging automation. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
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