HubSpot Service Hub vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Missive |
|---|---|---|
| Starting Price | From $90/seat/mo | From $24/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Teams needing collaborative email management with basic chat features |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Seamless team collaboration on email conversations |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.7 |
HubSpot Service Hub ($0-$130/agent) and Missive ($14-$24/user) offer different communication philosophies - comprehensive CRM-integrated service platform versus collaborative team inbox solution.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, live chat, and deep CRM integration with sales data. Missive focuses on collaborative inbox management with team chat, email collaboration, and unified communication workflows.
Pricing Comparison
Missive's $14-$24/user pricing offers affordable team collaboration features. HubSpot's $0-$130/agent range provides free starter plans with premium CRM integration at higher tiers.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
HubSpot Service Hub provides superior CRM integration and customer service automation, while Missive excels at team collaboration and unified communication management.
Choose HubSpot Service Hub for CRM-integrated customer service or Missive for collaborative team communication. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all HubSpot Service Hub comparisons and all Missive comparisons.