HappyFox vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | HappyFox | Hiver |
|---|---|---|
| Starting Price | From $49/seat/mo | From $35/seat/mo |
| Best For | IT teams and businesses requiring asset management with traditional support | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Integrated asset management for IT support | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.6 |
HappyFox and Hiver target different segments of the customer support market. HappyFox provides a comprehensive helpdesk solution with extensive customization options, while Hiver transforms Gmail into a collaborative customer support platform.
The choice between them often depends on whether your team prefers a dedicated support platform or wants to leverage existing Gmail workflows.
Feature Comparison
HappyFox delivers enterprise-grade helpdesk functionality with sophisticated ticket routing, custom workflows, and extensive integration capabilities. Its knowledge base and community forum features support comprehensive self-service options.
Hiver's strength lies in its Gmail integration, turning email into a collaborative support hub. Features like shared inboxes, collision detection, and email templates work seamlessly within the Gmail interface.
The fundamental difference is platform approach: HappyFox requires learning a new system, while Hiver enhances existing Gmail workflows with collaborative support features.
Pricing Comparison
HappyFox pricing starts at $29/agent/month for the Starter plan, scaling up to $89/agent/month for Enterprise features including advanced analytics and custom integrations.
Hiver offers more accessible pricing beginning at $15/agent/month for the Lite plan, with the Pro plan at $39/agent/month including advanced collaboration and analytics features.
For Gmail-heavy teams, Hiver's lower entry price and familiar interface can provide faster ROI and easier adoption.
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose HappyFox if you need a full-featured helpdesk with advanced automation, custom fields, and comprehensive reporting. Choose Hiver if your team is Gmail-centric and prefers familiar email workflows with collaborative features.
Choose HappyFox if: You need comprehensive helpdesk features, advanced customization, multi-channel support beyond email, and don't mind learning a new platform.
Choose Hiver if: Your team lives in Gmail, you want collaborative email management, and prefer enhancing existing workflows over adopting new systems.
Teams looking for budget-friendly alternatives should consider Converge at $49/month flat rate, providing essential support features without the complexity of per-agent pricing or platform lock-in.
Looking for more options? Browse all 750+ platform comparisons, or see all HappyFox comparisons and all Hiver comparisons.