Groove HQ vs Tidio
Converge Team
Side-by-side comparison for 2026
| Feature | Groove HQ | Tidio |
|---|---|---|
| Starting Price | From $20/seat/mo | From $98/mo |
| Best For | Small businesses needing simple email-based customer support | Small ecommerce businesses on Shopify needing live chat and basic automation |
| Standout Feature | Collision detection to prevent duplicate responses | Lyro AI chatbot with strong ecommerce query resolution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.7/5 |
Groove HQ and Tidio serve different business needs in customer support. Groove HQ ($16-$56/agent, G2 4.5) is designed for small teams needing simple, effective email support, while Tidio ($0-$749/mo, G2 4.7) focuses on ecommerce live chat and automated customer engagement.
Both platforms prioritize ease of use but target different primary communication channels and business types.
Feature Comparison
Groove HQ focuses on email support simplicity with shared inboxes, collision detection, canned responses, and basic reporting. It's designed for small teams that want powerful email management without complexity.
Tidio specializes in real-time customer engagement with live chat widgets, chatbot automation, visitor tracking, and ecommerce integrations. It includes mobile apps, automated workflows, and conversion optimization features.
The key distinction: Groove HQ optimizes for email support efficiency in small teams while Tidio maximizes live customer interaction and ecommerce conversion.
Pricing Comparison
Groove HQ uses per-agent pricing from $16-$56/agent/month, making it affordable for very small teams (1-3 agents) but expensive as you grow. All core features are included without usage limits.
Tidio offers flat-rate pricing from free to $749/month with up to 15 agents, providing exceptional scalability. Advanced features like AI chatbots and premium integrations require higher-tier plans.
For teams under 3 agents, Groove HQ may be more cost-effective. For any team larger than 5 agents, Tidio becomes significantly more affordable.
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Verdict
Choose Groove HQ if you need straightforward email support, prefer simplicity over complexity, and have a small team. Choose Tidio if you run an ecommerce store, need live chat capabilities, and want unlimited agent scalability.
Choose Groove HQ if: You have a very small team (1-3 agents), prioritize email support, want simplicity over features, and don't need live chat or ecommerce integrations.
Choose Tidio if: You run an ecommerce business, need live chat and automation, have or plan to have more than 3 agents, or want modern customer engagement tools.
For small teams wanting both simplicity and scalability, consider Converge at $49/month flat rate with up to 15 agents - combining Groove HQ's simplicity with Tidio's unlimited agent model.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove HQ comparisons and all Tidio comparisons.