Groove HQ vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Groove HQ | Tawk.to |
|---|---|---|
| Starting Price | From $20/seat/mo | From $58/mo |
| Best For | Small businesses needing simple email-based customer support | Businesses needing free website live chat |
| Standout Feature | Collision detection to prevent duplicate responses | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.5/5 |
Groove HQ ($16-$56/agent) and Tawk.to ($0-$1/hr, free plan available) represent different approaches to customer support - shared inbox helpdesk versus accessible live chat.
Feature Comparison
Groove HQ emphasizes shared inbox management, team collaboration, and knowledge base integration. Tawk.to focuses on simple live chat implementation with basic ticketing and visitor monitoring features.
Pricing Comparison
Tawk.to's free plan and $1/hr paid support make it extremely cost-effective for small businesses. Groove HQ's $16-$56/agent pricing targets teams needing collaborative inbox management.
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat and affordable paid features, while Groove HQ provides streamlined shared inbox functionality for teams needing collaborative support workflows.
Choose Tawk.to for budget-friendly live chat or Groove HQ for shared inbox collaboration. Consider Converge at $49/mo flat rate for unified customer communication with better value than enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove HQ comparisons and all Tawk.to comparisons.