Gorgias vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Userlike |
|---|---|---|
| Starting Price | From $360/mo | From $90/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | European companies requiring GDPR compliance |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.3 |
Gorgias and Userlike represent two different philosophies in customer support. Gorgias specializes in e-commerce customer service with deep Shopify integration, while Userlike focuses on live chat and messaging across multiple channels.
With Gorgias rated 4.6/5 on G2 and Userlike at 4.3/5, both platforms have proven track records, but serve different business needs and budgets.
Feature Comparison
Gorgias excels in e-commerce automation with features like order management integration, automated responses based on purchase history, and revenue attribution tracking. Its macro system and rule-based automation are particularly strong for online stores.
Userlike focuses on real-time communication with advanced live chat widgets, video calls, screen sharing, and comprehensive messaging across WhatsApp, Facebook Messenger, and SMS. Their chat routing and operator management features are well-developed.
The key difference lies in specialization: Gorgias is built for e-commerce workflows, while Userlike excels at immediate customer engagement across channels.
Pricing Comparison
Gorgias pricing ranges from $10/month for basic plans up to $900/month for enterprise features, with costs scaling based on ticket volume and advanced features like revenue attribution and advanced automation.
Userlike uses a per-operator model starting at €90/month and scaling to €360/month for premium features. Their pricing is more predictable for teams that know their operator count, while Gorgias can be more cost-effective for high-volume, low-touch support scenarios.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Gorgias if you run an e-commerce business needing advanced automation and Shopify integration. Choose Userlike if you prioritize live chat functionality and prefer European-based support with transparent pricing.
Choose Gorgias if: You're an e-commerce business needing deep Shopify integration, automated order management, and revenue tracking capabilities.
Choose Userlike if: You prioritize live chat functionality, need multi-language support, or prefer predictable per-operator pricing with European data hosting.
Alternative: Consider Converge at $49/month flat rate for teams wanting unified customer communication without per-agent fees or complex pricing tiers.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Userlike comparisons.