Gorgias vs Tidio
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Tidio |
|---|---|---|
| Starting Price | From $360/mo | From $98/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Small ecommerce businesses on Shopify needing live chat and basic automation |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Lyro AI chatbot with strong ecommerce query resolution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.7/5 |
Gorgias and Tidio serve different segments of the customer support market. Gorgias specializes in e-commerce support with deep Shopify integration and order management, while Tidio offers broader appeal with versatile chatbot capabilities and multi-industry applications.
Both platforms maintain strong user satisfaction (Gorgias 4.6/5, Tidio 4.7/5 on G2), but their specialized focuses create distinct value propositions for different business types.
Feature Comparison
Gorgias dominates e-commerce support with native Shopify integration, order management within tickets, and revenue attribution tracking. Its macros and automation are specifically designed for common e-commerce scenarios like returns, shipping inquiries, and product questions.
Tidio excels in lead generation and conversion with sophisticated chatbot flows, visitor behavior tracking, and multi-channel engagement. Its strength lies in turning website visitors into customers across various industries, not just e-commerce.
While Gorgias provides deeper e-commerce insights, Tidio offers more flexibility for businesses outside the e-commerce space.
Pricing Comparison
Gorgias pricing ($10-$900/month) scales dramatically with ticket volume and features, potentially becoming expensive for high-volume stores. The entry level is affordable, but costs can escalate quickly.
Tidio's flat pricing structure ($0-$749/month) provides more predictable costs regardless of conversation volume, making it easier to budget and scale without surprise charges.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Verdict
Choose Gorgias if you're an e-commerce business needing deep order management integration and can justify the premium pricing for specialized features. Choose Tidio if you want versatile customer engagement tools that work across industries with more predictable pricing.
Choose Gorgias if: You're an e-commerce business (especially Shopify) needing specialized order management, revenue tracking, and can handle variable pricing based on ticket volume.
Choose Tidio if: You want versatile customer engagement tools, predictable flat-rate pricing, and serve customers across multiple industries beyond e-commerce.
For businesses seeking e-commerce capabilities without the complexity of volume-based pricing, Converge at $49/month flat offers order integration and customer support features with unlimited usage.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Tidio comparisons.