Gorgias vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Textline |
|---|---|---|
| Starting Price | From $360/mo | From $100/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Small businesses needing simple SMS messaging |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.2 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while Textline ($39-$149/mo, G2 4.4) specializes in business SMS messaging and text-based customer communication.
Feature Comparison
Gorgias provides comprehensive ecommerce features like order tracking, refund processing, and revenue attribution across multiple channels. Textline focuses specifically on SMS messaging with features like shared inboxes, auto-responses, and text campaigns.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. Textline offers simpler pricing from $39-$149/mo based on message volume, making it more cost-effective for SMS-focused communication.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Gorgias excels for ecommerce businesses requiring integrated order management and multi-channel customer service, while Textline is superior for businesses focusing primarily on SMS communication and text-based customer engagement.
Choose Gorgias for comprehensive ecommerce customer service across multiple channels or Textline for dedicated SMS business messaging. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Textline comparisons.