Gorgias vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Tawk.to |
|---|---|---|
| Starting Price | From $360/mo | From $58/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Businesses needing free website live chat |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.5/5 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform, while Tawk.to ($0-$1/hr, G2 4.2) offers free live chat with optional paid agent services.
Feature Comparison
Gorgias delivers ecommerce-specific features like Shopify integration, order tracking, and revenue attribution. Tawk.to focuses on basic live chat functionality with visitor monitoring and simple automation.
Pricing Comparison
Gorgias pricing scales from $10-$900/mo based on ticket volume and features. Tawk.to offers free chat software with optional paid agents at $1/hr, making it extremely cost-effective for small businesses.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Gorgias excels for ecommerce businesses needing integrated order management and customer service automation, while Tawk.to provides cost-effective live chat for budget-conscious businesses across industries.
Choose Gorgias for comprehensive ecommerce customer service or Tawk.to for budget-friendly live chat. For balanced functionality and pricing, Converge provides unified customer communication at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Tawk.to comparisons.