Gorgias vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $360/mo | From $39/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.4/5 |
Gorgias ($10-$900/mo) and Zoho SalesIQ ($0-$20/operator) are customer support platforms with different pricing models.
Feature Comparison
Gorgias excels in ecommerce integrations and order management. Zoho SalesIQ offers comprehensive chat features and CRM integration.
Pricing Comparison
Gorgias ranges from $10-$900/mo based on tickets. Zoho SalesIQ starts free with paid plans up to $20/operator, making it more affordable.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Zoho SalesIQ offers better value with free tier and low-cost options, while Gorgias provides ecommerce-focused features.
Choose Gorgias for ecommerce-specific needs or Zoho SalesIQ for cost-effective general support. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Zoho SalesIQ comparisons.