Gorgias vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Respond.io |
|---|---|---|
| Starting Price | From $360/mo | From $199/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.8/5 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while Respond.io ($79-$299/mo, G2 4.6) specializes in conversational marketing and WhatsApp Business automation.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution. Respond.io focuses on conversational AI, WhatsApp Business API, and multi-channel messaging automation.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. Respond.io offers plans from $79-$299/mo with pricing based on contacts and messaging volume rather than agent seats.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Gorgias excels for ecommerce businesses requiring integrated order management and customer service automation, while Respond.io is superior for businesses focusing on conversational marketing and WhatsApp-based customer engagement.
Choose Gorgias for comprehensive ecommerce customer service or Respond.io for conversational marketing and WhatsApp automation. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Respond.io comparisons.