Gorgias vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | LiveChat |
|---|---|---|
| Starting Price | From $360/mo | From $49/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.5/5 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform, while LiveChat ($20-$149/agent, G2 4.5) serves as a general-purpose live chat solution for various industries.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution. LiveChat focuses on chat optimization, visitor tracking, and general customer engagement across industries.
Pricing Comparison
Gorgias starts at $10/mo for basic plans up to $900/mo for enterprise, scaling with ticket volume. LiveChat's per-agent pricing ($20-$149) can be more predictable for teams with consistent staffing.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Gorgias is superior for ecommerce businesses with its deep Shopify integration and order management features, while LiveChat offers broader industry applicability and more flexible chat customization.
Choose Gorgias for ecommerce-focused customer service or LiveChat for general live chat needs. For unified customer communication across channels, Converge offers a streamlined solution at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all LiveChat comparisons.