Gladly vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Trengo |
|---|---|---|
| Starting Price | From $180/seat/mo | From $299/mo |
| Best For | Enterprise brands wanting people-centered customer service | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.4/5 |
Gladly ($180-$210/user) and Trengo ($113-Custom) are customer support platforms with different pricing approaches and feature specializations.
Feature Comparison
Gladly focuses on customer timeline, conversation continuity, and personalized service. Trengo excels in team collaboration, shared inbox management, and multi-channel communication.
Pricing Comparison
Trengo starts at $113 with custom enterprise options making it more accessible. Gladly's $180-$210/user pricing targets enterprise customers with specialized customer experience needs.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Trengo offers better value with lower starting price and team collaboration features, while Gladly provides premium customer-centric support capabilities.
Choose Trengo for team collaboration and value or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Trengo comparisons.