Gladly vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Hiver |
|---|---|---|
| Starting Price | From $180/seat/mo | From $35/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.6 |
Gladly and Hiver approach customer support from different angles. Gladly builds enterprise-grade conversation management, while Hiver transforms Gmail into a collaborative support platform, making it familiar for teams already using Google Workspace.
The pricing reflects their positioning: Gladly at $180-$210 per user targets enterprises, while Hiver's $15-$59 per user range serves teams wanting Gmail-based support without switching platforms.
Feature Comparison
Gladly excels in maintaining conversation context across all touchpoints. When customers switch from chat to email to phone, agents see the complete history, eliminating repetitive explanations and creating smoother experiences.
Hiver's genius lies in keeping teams in Gmail while adding support functionality. Shared mailboxes become collaborative workspaces with assignment, collision detection, and SLA tracking. The learning curve is minimal since teams already know Gmail.
Gladly offers advanced routing, AI-powered insights, and enterprise integrations, while Hiver provides solid automation, email templates, and analytics within the familiar Gmail interface.
Pricing Comparison
Gladly's $180-$210 per user monthly pricing targets enterprise budgets, while Hiver's $15-$59 range makes it accessible for smaller teams. A 10-person team pays $1,800-$2,100 for Gladly versus $150-$590 for Hiver.
Hiver's pricing tiers scale features gradually, letting teams start with basic collaboration and add advanced analytics and automation as they grow.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose Gladly if you need sophisticated conversation continuity and enterprise-level features. Choose Hiver if your team lives in Gmail and wants collaborative support without learning new software.
Choose Gladly if: You're managing complex customer journeys across multiple channels and need enterprise-level conversation management with advanced AI capabilities.
Choose Hiver if: Your team is Gmail-native, you want collaborative support without platform switching, and prefer gradual feature scaling over enterprise complexity.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern support capabilities without per-user pricing that scales with team growth.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Hiver comparisons.