Front vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Tawk.to |
|---|---|---|
| Starting Price | From $79/seat/mo | From $58/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Businesses needing free website live chat |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
Front ($25-$105/seat) and Tawk.to ($0-$1/hr, free with paid options) are customer support platforms with vastly different pricing models and feature sets.
Feature Comparison
Front excels in shared inbox management, team collaboration, and advanced workflow automation. Tawk.to focuses on live chat with basic ticketing, visitor monitoring, and simple chat widget functionality.
Pricing Comparison
Tawk.to offers free live chat with optional $1/hr agent services, making it extremely cost-effective. Front's $25-$105/seat pricing targets teams needing comprehensive collaboration tools.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat, while Front provides comprehensive team collaboration features for businesses needing advanced workflows.
Choose Tawk.to for budget-conscious live chat or Front for advanced team collaboration. Consider Converge at $49/mo flat rate for unified customer communication with professional features.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Tawk.to comparisons.