Front vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Front | LiveChat |
|---|---|---|
| Starting Price | From $79/seat/mo | From $49/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.5/5 |
Front ($25-$105/seat, G2 4.7) is a collaborative inbox platform for team communication, while LiveChat ($20-$149/agent, G2 4.5) specializes in website live chat and customer engagement.
Feature Comparison
Front offers shared inboxes, internal comments, workflow automation, and team collaboration tools. LiveChat provides chat widgets, visitor tracking, proactive messaging, and chat-specific analytics.
Pricing Comparison
Front's pricing ($25-$105/seat) includes email, social media, and chat management. LiveChat's pricing ($20-$149/agent) focuses specifically on chat functionality with varying feature tiers.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Front excels at team collaboration and shared inbox management, while LiveChat is superior for real-time website visitor engagement and chat-focused customer support.
Choose Front for comprehensive team communication and shared inbox needs, or LiveChat for dedicated website chat functionality. For modern unified customer communication, consider Converge at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all LiveChat comparisons.