Front vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Gorgias |
|---|---|---|
| Starting Price | From $79/seat/mo | From $360/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.6/5 |
Front ($25-$105/seat) and Gorgias ($10-$900/mo, ecommerce-focused) are customer support platforms with different specializations and pricing approaches.
Feature Comparison
Front excels in shared inbox management and team collaboration features. Gorgias specializes in ecommerce support with Shopify integration, order management, and revenue tracking.
Pricing Comparison
Front ranges from $25-$105/seat for general business use. Gorgias offers $10-$900/mo with ecommerce-specific features and integrations included.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Gorgias offers better value for ecommerce businesses with specialized features, while Front excels in team collaboration across various industries.
Choose Front for general team collaboration or Gorgias for ecommerce-specific support needs. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Gorgias comparisons.