Freshchat vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | LiveAgent |
|---|---|---|
| Starting Price | From $49/seat/mo | From $49/seat/mo |
| Best For | Large enterprises already using Freshworks products | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | 4.5/5 |
Freshchat by Freshworks and LiveAgent represent two distinct philosophies in customer support software. Freshchat emphasizes modern messaging experiences with AI-powered automation, while LiveAgent focuses on comprehensive multi-channel ticketing with robust email integration.
Both platforms serve mid-market businesses but differ significantly in their approach to customer engagement and pricing structure.
Feature Comparison
Freshchat excels in modern messaging channels with native mobile apps, Facebook Messenger integration, and intelligent chatbot workflows. Its strength lies in proactive customer engagement and conversation-based support.
LiveAgent dominates in traditional support channels, offering superior email ticketing, built-in VoIP calling, and comprehensive knowledge base functionality. It provides over 200 integrations and advanced automation rules.
The key differentiator is channel focus: Freshchat for messaging-first support, LiveAgent for email and phone-centric operations.
Pricing Comparison
Freshchat starts at $15/agent/month for Growth plan, scaling to $49/agent/month for Pro with advanced features. Enterprise pricing requires custom quotes.
LiveAgent offers more predictable pricing starting at $15/agent/month for Ticket plan, $29/agent/month for Ticket+Chat, and $49/agent/month for All-inclusive with phone support.
LiveAgent typically provides better value for teams needing phone support, while Freshchat's pricing can escalate quickly with add-ons.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Freshchat if you need modern messaging capabilities, AI-powered chatbots, and seamless CRM integration within the Freshworks ecosystem. Choose LiveAgent if you prioritize email ticketing, phone support, and need a more traditional help desk approach.
Choose Freshchat if: You prioritize modern messaging experiences, need AI chatbots, and want tight integration with Freshworks CRM and sales tools.
Choose LiveAgent if: You need comprehensive email ticketing, built-in phone support, and prefer traditional help desk workflows with extensive customization.
For teams seeking a cost-effective alternative, consider Converge at $49/month flat rate, offering essential customer support features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshchat comparisons and all LiveAgent comparisons.