Freshchat vs Front
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Front |
|---|---|---|
| Starting Price | From $49/seat/mo | From $79/seat/mo |
| Best For | Large enterprises already using Freshworks products | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.2 | 4.7/5 |
Freshchat and Front serve different segments of the customer communication market. Freshchat positions itself as a modern live chat and messaging platform with strong mobile support, while Front offers a comprehensive collaborative inbox solution designed for complex customer support workflows.
The decision between these platforms typically comes down to whether you prioritize Freshchat's chat-first approach or Front's email-centric collaborative features.
Feature Comparison
Freshchat excels in real-time messaging with features like proactive chat campaigns, mobile SDK for in-app messaging, and chatbot integration. It offers strong omnichannel capabilities across web chat, mobile apps, WhatsApp, and social media platforms, with a focus on conversational customer engagement.
Front specializes in email-based customer support with advanced collaborative features like internal comments, sophisticated assignment rules, and detailed conversation analytics. Its strength lies in managing complex email workflows, team collaboration on customer issues, and integration with business tools for comprehensive customer context.
Freshchat is ideal for businesses prioritizing real-time chat engagement, while Front serves teams that handle primarily email-based customer support with complex routing needs.
Pricing Comparison
Freshchat's $15-$69 per agent monthly pricing is generally more affordable than Front's $25-$105 per seat model. For a 10-agent team, Freshchat costs $150-$690 monthly versus Front's $250-$1,050.
However, the pricing reflects different feature sets: Freshchat focuses on chat and messaging capabilities, while Front includes comprehensive email collaboration tools, advanced automation, and detailed analytics in its higher-priced tiers.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Verdict
Choose Freshchat if you need strong live chat capabilities, mobile messaging, and prefer pricing from $15-$69/agent/month. Choose Front if you require advanced email collaboration, workflow automation, and can justify $25-$105/seat/month.
Choose Freshchat if: Your customer engagement strategy centers on live chat, mobile messaging, and real-time conversations across multiple channels including social media and WhatsApp.
Choose Front if: You handle primarily email-based support, need advanced team collaboration features, sophisticated workflow automation, and detailed conversation analytics.
Alternative consideration: Converge's flat $49/month model could provide significant savings compared to both platforms' per-agent pricing for larger teams.
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