Freshchat vs Converge

Freshchat is Freshworks' live chat and messaging platform designed for customer engagement across multiple channels. As part of the larger Freshworks ecosystem, it offers tight integration with their CRM and helpdesk solutions.

Freshchat provides comprehensive messaging features including WhatsApp Business API, Facebook Messenger, and Apple Business Chat. The platform excels in campaign management and offers robust analytics. However, customization options are limited compared to more flexible solutions.

Freshchat's Pro plan at $49/agent/month (the tier with WhatsApp Business and advanced routing) costs $147/month for 3 agents or $245/month for 5 agents. Annual billing is required for these rates, and bot sessions are capped at 3,000/month.

Converge offers flat $49/month pricing with up to 15 team members and unlimited messaging. This means a 5-agent team pays 5× less than Freshchat's comparable Pro tier, with no session caps or annual commitment required.

Freshchat is best for large enterprises already invested in the Freshworks ecosystem. However, its per-agent pricing model makes it expensive for growing teams, and it lacks the simplicity of flat-rate alternatives like Converge.

While Freshchat works well within the Freshworks ecosystem, its complex pricing and limited flexibility make it less attractive for most businesses. Converge provides similar multi-channel capabilities with transparent, affordable pricing that scales with your business, not your headcount.