Dixa vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $109/seat/mo | From $90/seat/mo |
| Best For | Contact centers needing voice and digital channels | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Unified agent experience across voice and digital | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2/5 | 4.4/5 |
Dixa and HubSpot Service Hub represent two distinct philosophies in customer service software. Dixa positions itself as a conversational customer service platform focused on unified communications, while HubSpot Service Hub leverages its CRM foundation to deliver integrated customer support within a broader business ecosystem.
The choice between these platforms often depends on whether you prioritize Dixa's conversation-first approach or HubSpot's comprehensive business suite integration.
Feature Comparison
Dixa excels in conversation management with its unified inbox that seamlessly blends voice, email, chat, and social media interactions. Its strength lies in maintaining conversation context across all channels, making agent handoffs smooth and customer experiences consistent.
HubSpot Service Hub leverages its CRM foundation to provide rich customer context, with features like conversation intelligence, customer feedback surveys, and knowledge base management. Its ticketing system is tightly integrated with sales and marketing data.
Dixa offers superior real-time collaboration tools and conversation routing, while HubSpot provides better reporting and analytics through its comprehensive dashboard and custom report builder.
Pricing Comparison
Dixa uses a per-agent pricing model starting around $39/month per agent, with costs scaling based on features and usage. Their pricing includes most core features but advanced analytics and integrations may require higher tiers.
HubSpot Service Hub starts with a free tier for basic ticketing, then scales to $45/month per user for Starter, $450/month for Professional (up to 5 users), and $1,200/month for Enterprise. The pricing can become expensive as team size grows, especially for advanced features.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
Choose Dixa if you need a specialized conversational platform with strong omnichannel capabilities and prefer a dedicated customer service solution. Choose HubSpot Service Hub if you want deep CRM integration and are already invested in the HubSpot ecosystem.
Choose Dixa if: You need specialized conversation management, work with high-volume customer interactions, or want a platform built specifically for customer service teams.
Choose HubSpot Service Hub if: You're already using HubSpot's CRM, need tight integration between sales and service, or want comprehensive business reporting.
For teams seeking a cost-effective alternative with modern customer service features, consider Converge at $49/month flat rate – offering competitive functionality without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all HubSpot Service Hub comparisons.