Dixa vs Front
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Front |
|---|---|---|
| Starting Price | From $109/seat/mo | From $79/seat/mo |
| Best For | Contact centers needing voice and digital channels | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation |
| Standout Feature | Unified agent experience across voice and digital | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.7/5 |
Dixa ($39-$139/agent) and Front ($25-$105/seat) are customer service platforms with different approaches to conversation management and team collaboration.
Feature Comparison
Dixa provides unified conversation history across all channels with advanced routing and customer context. Front focuses on email collaboration, workflow automation, and team-based inbox sharing.
Pricing Comparison
Front's $25-$105/seat pricing offers competitive entry-level options. Dixa's $39-$139/agent pricing includes comprehensive omnichannel features and conversation continuity.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Verdict
Dixa offers better omnichannel conversation flow and customer journey tracking, while Front excels in team collaboration and shared inbox management.
Choose Dixa for seamless omnichannel customer journeys or Front for email-focused team collaboration. Consider Converge at $49/mo flat rate for unified communication without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Front comparisons.