Deskpro vs Textline

Deskpro and Textline approach customer communication from different angles. Deskpro provides a comprehensive helpdesk solution with multi-channel ticket management, while Textline specializes in business text messaging with team collaboration features.

Both platforms maintain solid user satisfaction with Deskpro at 4.3/5 and Textline at 4.2/5 on G2, but they serve different primary use cases in customer communication.

Deskpro offers comprehensive helpdesk features including ticket automation, SLA management, and detailed reporting. Their platform excels at managing complex customer issues through structured workflows and knowledge base integration.

Textline focuses specifically on business text messaging with features like shared team inboxes, message templates, and conversation assignment. Their strength lies in enabling multiple team members to collaborate on customer text conversations seamlessly.

The key difference is scope - Deskpro handles all types of customer inquiries across channels, while Textline optimizes specifically for text-based customer interactions with team efficiency.

Deskpro's per-agent pricing at $39-$99 monthly scales directly with team size, making it predictable but potentially expensive for larger support teams. Their pricing includes comprehensive helpdesk features across all plans.

Textline's $39-$149 monthly pricing is typically based on message volume and features rather than agent count, which can be more economical for teams where multiple people handle customer texts occasionally.

For small teams focused primarily on text communication, Textline's model often proves more cost-effective than Deskpro's per-agent approach, especially when message volume is moderate.

Choose Deskpro if you need full helpdesk functionality with complex ticket workflows and knowledge management. Choose Textline if your focus is on team-based text messaging with customers and internal collaboration.

Choose Deskpro if: You need comprehensive helpdesk capabilities, handle diverse customer inquiries across multiple channels, and require detailed ticket management workflows.

Choose Textline if: Your customer communication is primarily text-based, you need team collaboration on messages, and prefer volume-based over per-agent pricing.

For businesses wanting both structured support and efficient messaging without complex pricing models, Converge combines essential features from both approaches at $49/month flat rate.