CM.com vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Groove |
|---|---|---|
| Starting Price | From $83/seat/mo | From $25/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Small teams focused on email-based customer support |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Simple, user-friendly help desk interface |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.5 |
CM.com and Groove serve different segments of the customer communication market. CM.com operates as a cloud communications platform emphasizing SMS, voice, and email infrastructure, while Groove positions itself as a simple, intuitive help desk solution designed for small to medium-sized support teams.
The contrast is clear: CM.com targets businesses needing scalable communication infrastructure, while Groove focuses on streamlined ticket management and team collaboration for customer support operations.
Feature Comparison
CM.com provides enterprise-level communication tools including SMS campaigns, voice broadcasting, email marketing, and WhatsApp Business API integration. Their platform excels in automation workflows and developer-friendly APIs.
Groove focuses on core help desk essentials: shared inboxes, ticket management, knowledge base creation, and team collaboration tools. Their interface prioritizes simplicity and ease of use over advanced features.
CM.com offers superior multi-channel messaging capabilities, while Groove provides better ticket organization and team workflow management for support-focused operations.
Pricing Comparison
CM.com operates on usage-based pricing with costs varying by channel: SMS from €0.05, voice calls from €0.10/minute, and email campaigns with volume discounts. Costs scale directly with usage.
Groove starts at $12/user/month for basic features, scaling to $22/user/month for advanced functionality. Their pricing is straightforward with no hidden usage fees or setup costs.
For small support teams, Groove offers more predictable costs, while CM.com's model works better for businesses with variable communication volumes.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose CM.com if you require comprehensive communication infrastructure with SMS/voice capabilities and global messaging reach. Choose Groove if you need straightforward help desk functionality with excellent team collaboration features and simple setup.
Choose CM.com if: You need robust SMS/voice infrastructure, operate across multiple countries, or require extensive API integrations for custom workflows.
Choose Groove if: You want simple help desk functionality, prioritize team collaboration, or need quick deployment without technical complexity.
Alternative consideration: Converge delivers comprehensive customer communication capabilities at $49/month flat rate, offering better value than per-user pricing models while maintaining simplicity and powerful features.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Groove comparisons.