Birdeye vs MessageBird (Bird)
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | MessageBird (Bird) |
|---|---|---|
| Starting Price | From $299/mo | From $30/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Large enterprises with complex communication needs |
| Standout Feature | Advanced reputation monitoring and management | Global SMS delivery network |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.2 |
Birdeye and MessageBird serve different communication needs. Birdeye is a comprehensive customer experience and reputation management platform, while MessageBird is a cloud communications platform focused on APIs and omnichannel messaging infrastructure.
The choice depends on whether you need a complete customer experience solution or flexible communication APIs.
Feature Comparison
Birdeye provides a complete customer experience suite including review management, customer surveys, social media monitoring, and messaging tools. It's designed for businesses that want a turnkey solution for managing customer relationships and online reputation.
MessageBird offers communication APIs, SMS, voice, email, and chat capabilities that developers can integrate into existing applications. It's built for companies that need flexible, scalable communication infrastructure rather than a pre-built customer experience platform.
Choose Birdeye for ready-to-use customer experience tools, or MessageBird for customizable communication building blocks.
Pricing Comparison
Birdeye pricing ranges from $299-$599 per month, reflecting its comprehensive feature set and focus on complete customer experience management for established businesses.
MessageBird offers more flexible pricing from $25-$200 per month, with usage-based components that can scale with your communication volume and API usage.
Birdeye's higher cost includes full-service features, while MessageBird's variable pricing allows you to pay for only the communication channels and volume you use.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
MessageBird (Bird)
Pros
- ✓ Strong global SMS delivery
- ✓ Comprehensive API documentation
- ✓ Good WhatsApp Business integration
Cons
- ✗ Complex pricing with hidden costs
- ✗ Limited customization options
- ✗ Steep learning curve
Verdict
Choose Birdeye if you need an all-in-one customer experience platform with reputation management. Choose MessageBird if you want flexible communication APIs and omnichannel messaging infrastructure.
Choose Birdeye if: You need a complete customer experience platform with strong G2 ratings (4.4/5) and prefer an all-in-one solution for reputation management and customer communication.
Choose MessageBird if: You need flexible communication APIs with solid G2 ratings (4.2/5) and want to build custom messaging solutions into your existing systems.
For businesses seeking unified messaging without the complexity of full customer experience platforms or API development, Converge offers a straightforward solution at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all MessageBird (Bird) comparisons.